DISTANCE SERVICE SALES AGREEMENT

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ARTICLE 1 – PARTIES

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This Distance Service Sales Agreement has been concluded electronically between the Provider whose details are specified below and the Buyer/Participant who registers for the TRIBOSURF Conference through the website www.tribosurf.com.

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1.1. Provider

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Name of the organization: TRIBOSURF
Email: tribosurf26@gmail.com
Website: www.tribosurf.com

Hereinafter referred to as the “Provider” or the “TRIBOSURF Organization.”

1.2. Buyer/Participant

Full name: As specified in the registration form.
Email address: As specified in the registration form.
Telephone number: As specified in the registration form.
Institutional information: As specified in the registration form.
Billing information: Where applicable, as specified during registration or payment.

Hereinafter referred to as the “Buyer” or the “Participant.”

The Buyer acknowledges that the information provided during registration is accurate and complete.

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ARTICLE 2 – SUBJECT MATTER OF THE AGREEMENT

The subject matter of this Agreement is to determine the rights and obligations of the Parties concerning the provision of the TRIBOSURF Conference registration and participation service ordered and paid for electronically by the Buyer through the website www.tribosurf.com.

This Agreement has been prepared in accordance with Turkish Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and other applicable legislation.

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ARTICLE 3 – MAIN CHARACTERISTICS OF THE SERVICE

The service covered by this Agreement consists of providing the right to register for and participate in the TRIBOSURF Conference.

The following information concerning the purchased service is provided in the registration form and order summary displayed before payment:

• Name of the Conference,

• Date and venue of the Conference,

• Participant’s registration category,

• Total registration fee, including taxes,

• Any additional services and fees,

• Payment method,

• Contact and billing information provided by the Participant.

Registration categories may include students, academics, researchers, industry representatives, domestic participants, international participants, or other categories announced on the website.

The Buyer acknowledges that they meet the requirements of the selected registration category and that they will provide a student certificate or similar supporting documents where required.

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ARTICLE 4 – AGREEMENT PRICE AND PAYMENT

The total price of the service, including taxes, is displayed on the order summary screen before payment according to the registration category selected by the Buyer.

The final amount payable by the Buyer is the amount clearly displayed before completion of the payment transaction. No additional fee shall be added to the order price without the Buyer’s explicit consent.

Payment shall be made through the iyzico payment infrastructure using a credit card, debit card, or other payment methods offered on the payment page.

Card information such as the card number, card password, and CVV security code used during payment is not directly stored by TRIBOSURF. Payment transactions are carried out through the secure infrastructure of iyzico and the relevant financial institutions.

If the payment transaction cannot be completed successfully, the Conference registration shall not be considered finalised.

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ARTICLE 5 – CONCLUSION OF THE AGREEMENT

The Buyer becomes a party to this Agreement upon:

• Completing the information requested in the registration form,

• Reviewing the main characteristics and total price of the purchased service,

• Reviewing the Preliminary Information Form,

• Reading and electronically approving this Distance Service Sales Agreement,

• Completing the payment transaction.

The Agreement enters into force upon the Buyer’s electronic approval and successful completion of the payment.

The Buyer acknowledges that they were informed before the transaction that clicking the payment button creates an obligation to pay.

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ARTICLE 6 – PERFORMANCE OF THE SERVICE AND DELIVERY OF REGISTRATION

The service covered by this Agreement does not involve the sale of physical goods. Therefore, no shipping or physical product delivery shall take place.

Following the successful completion of the payment transaction and the matching of the payment information with the registration information, the Buyer’s Conference registration shall be created.

Registration confirmation shall be sent electronically to the email address provided by the Buyer during registration. The registration process shall be completed no later than three business days following the successful completion of the payment.

The Provider shall not be held liable if the registration confirmation cannot be delivered due to incorrect or incomplete contact information provided by the Buyer.

If the registration confirmation is not received, the Buyer may contact the Provider at tribosurf26@gmail.com.

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ARTICLE 7 – PRELIMINARY INFORMATION

The Buyer acknowledges that, before approving this Agreement and assuming any payment obligation, they were clearly and comprehensibly informed about the following matters:

• Main characteristics of the service,

• Information regarding the Provider,

• Total service price, including taxes,

• Payment method,

• Period for performance of the service and confirmation of registration,

• Cancellation and refund conditions,

• Exercise of the right of withdrawal,

• Complaint and application procedures,

• Information regarding the processing of personal data.

The Preliminary Information Form and this Agreement constitute an integral part of the Agreement.

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ARTICLE 8 – RIGHT OF WITHDRAWAL

A Buyer who qualifies as a consumer has the right to withdraw from the Agreement within 14 days from the date on which the service agreement is concluded, without providing any reason and without paying any penalty.

To exercise the right of withdrawal, it is sufficient for the Buyer to send an explicit statement communicating their decision to withdraw to tribosurf26@gmail.com within the 14-day period.

The withdrawal notification must include the following information:

• Buyer’s full name,

• Email address used during registration,

• Date and amount of payment,

• Transaction or order number, where applicable,

• An explicit statement requesting withdrawal.

The Buyer is responsible for proving that the right of withdrawal was exercised within the applicable period.

Where the right of withdrawal is validly exercised, the payment received shall be refunded no later than 14 days after the withdrawal notification reaches the Provider. The refund shall be made using a payment method compatible with the payment method originally used by the Buyer and without imposing any cost on the Buyer.

The time required for the refund to appear in the Buyer’s bank or credit card account may vary depending on the processing periods of the relevant financial institution.

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ARTICLE 9 – EXCEPTION TO THE RIGHT OF WITHDRAWAL

Under the Regulation on Distance Contracts, the Buyer may lose the right of withdrawal where performance of the service begins before the expiry of the withdrawal period upon the Buyer’s explicit request and consent.

For this exception to apply, the Buyer must:

• Explicitly request that performance of the service begin before the expiry of the 14-day withdrawal period,

• Be informed in advance that they may lose the right of withdrawal once performance of the service begins,

• Separately approve this matter electronically.

Where no separate and explicit approval has been obtained from the Buyer, the general provisions concerning the right of withdrawal shall apply.

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ARTICLE 10 – ORGANIZATIONAL CANCELLATION AND REFUND CONDITIONS

Without prejudice to the statutory right of withdrawal, the following conditions shall apply to registration cancellations requested by the Buyer after the expiry of the withdrawal period:

• For cancellation requests submitted 30 days or more before the Conference start date, the full registration fee shall be refunded.

• For cancellation requests submitted between 15 and 29 days before the Conference start date, 50% of the registration fee shall be refunded.

• For cancellation requests submitted 14 days or less before the Conference start date, the registration fee shall not be refunded.

Cancellation requests must be submitted in writing to tribosurf26@gmail.com.

Failure of the Participant to attend the Conference does not automatically entitle the Participant to a refund of the registration fee.

The organizational cancellation conditions set out in this Article do not eliminate the Buyer’s statutory rights concerning withdrawal, termination, defective services, or any other rights arising under applicable legislation.

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ARTICLE 11 – CANCELLATION OR POSTPONEMENT OF THE CONFERENCE

If the Conference is completely cancelled by the Provider, the registration fee paid by the Buyer shall be refunded in full without any deduction.

If the Conference is postponed, the existing registration shall remain valid for the new Conference date.

If the Buyer is unable to attend the Conference on the new date, the Buyer may submit a written refund request to tribosurf26@gmail.com within 14 days from the date on which the postponement notification is received.

Reasonable changes to the Conference’s scientific programme, speakers, session times, halls, or social activities shall not be considered a cancellation of the Conference.

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ARTICLE 12 – FORCE MAJEURE

Natural disasters, epidemics, war, acts of terrorism, strikes, decisions of public authorities, suspension of transportation, infrastructure problems, or similar events occurring beyond the reasonable control of the Parties shall be considered force majeure events.

If the Conference must be postponed, cancelled, or held online due to a force majeure event, the Buyer shall be informed through the website or the email address provided during registration.

Registration transfers and refund procedures applicable in the event of force majeure shall be carried out by taking into consideration the nature of the event and the applicable legislation.

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ARTICLE 13 – RIGHTS AND OBLIGATIONS OF THE PARTIES

The Provider is obliged to provide the service covered by this Agreement in accordance with the characteristics specified on the website and in this Agreement.

The Buyer is obliged to:

• Provide accurate and up-to-date information during registration,

• Meet the requirements of the selected registration category,

• Comply with the Conference rules and the principles of scientific ethics,

• Refrain from transferring the registration right to third parties without authorization,

• Protect payment and contact information securely.

If the Buyer is unable to provide the required documentation for a student or similar discounted registration category, the registration category may be changed and the Buyer may be required to pay the difference in fees.

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ARTICLE 14 – PERSONAL DATA

The Buyer’s personal data shall be processed for the purposes of carrying out Conference registration and participation procedures, receiving payments, issuing invoices, communicating with the Buyer, processing cancellations and refunds, and fulfilling legal obligations.

Detailed information concerning the processing of personal data is provided in the Privacy Policy and Personal Data Protection Notice published on the website www.tribosurf.com.

Information required for payment transactions may be shared with iyzico, banks, and relevant payment service providers.

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ARTICLE 15 – COMPLAINTS AND COMMUNICATION

The Buyer may submit any questions, complaints, withdrawal notices, cancellation requests, and refund requests relating to the Agreement and Conference registration through the following communication channels:

Email: tribosurf26@gmail.com
Website: www.tribosurf.com

Applications shall be reviewed as soon as reasonably possible, and the Buyer shall be informed through the email address provided during registration.

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ARTICLE 16 – RESOLUTION OF DISPUTES

Turkish law shall apply to any disputes arising from this Agreement.

A Buyer who qualifies as a consumer may apply, according to the monetary value of the dispute, to the Consumer Arbitration Committee or the Consumer Court located in the Buyer’s place of residence or in the place where the consumer transaction was carried out.

The rights of the Parties arising under consumer protection legislation and other applicable legislation are reserved.

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ARTICLE 17 – EVIDENCE AND RECORDS

In disputes that may arise between the Parties, electronic records, payment records, email correspondence, registration forms, and system records maintained in accordance with the law may be used as evidence.

This provision does not restrict the Parties’ statutory rights to submit evidence or raise objections.

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ARTICLE 18 – ENTRY INTO FORCE

This Agreement consists of 18 Articles.

The Buyer acknowledges that they have read the entire Agreement, understood its contents, received the preliminary information, and approved the Agreement electronically.

The Agreement enters into force on the date on which it is electronically approved by the Buyer and the payment transaction is successfully completed.

Agreement date: The date on which the payment transaction is completed.
Buyer/Participant: The person whose information is provided in the registration form.
Provider: TRIBOSURF Organization.